Legal
Fair, straightforward cancellation terms. If you’re unsure where you stand, just ask — we’d rather sort something out properly than hide behind small print.
These policies reflect how this website and business actually operate today. If the way we handle data, payments or services changes, we’ll update the relevant policy to match.
If you’re a consumer buying at a distance (online or by phone), you normally have 14 days from booking to change your mind and receive a full refund.
If you ask us to start work within those 14 days and then cancel, you pay a reasonable, proportionate amount for the work already done, and we refund the rest. Once the work is completed within the cooling-off period at your request, the right to cancel is lost for that completed work.
Monthly plans are rolling. Cancel before your next billing date and nothing further is taken. There are no partial refunds for a month already started — the service simply continues to the end of the paid period.
Domain registrations, hosting and platform subscriptions are bought in your name from third parties and are generally non-refundable by them. Where we’ve paid a third party on your behalf with your agreement, we’ll pass on any refund we’re able to obtain.
Contact info@buildmytrade.uk with your name, business name and what you’d like to cancel. Approved refunds are paid to your original payment method within 14 days.
This policy sits alongside — never instead of — your statutory rights, including those under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.